Focus on the patient, not the paperwork.
AI Assist listens, with patient consent, and drafts your clinical note as the conversation happens. You review, edit and confirm. Powered by Heidi, built for pharmacy.
Used only with patient consent · every note is reviewed and confirmed by the pharmacist
"I honestly wouldn't want to be without it now." — Carolyn Clementson, pharmacist
Some consults just need your full attention
Not every conversation needs a scribe. These are the ones AI Assist users say make the biggest difference — see their own words further down the page.
Full Scope and prescribing consults, where there's a lot to capture and no time to type it
These are longer, more complex, and the most documentation-heavy consults in the pharmacy. It's also where interest has been strongest.
Sensitive conversations you don't want to spend typing through
MedsChecks and HMRs often mean a patient opening up. Looking at a screen instead of them costs more than time.
Consult-room services where a missed detail matters
HMR and UTI consultations mean a lot of clinical detail passing quickly. AI Assist means less of it depends on memory.
Four steps, inside the consult you already run
Start AI Assist
Launch it from inside Medadvisor, no separate app required.
Ask for consent
Let the patient know AI Assist will help capture the consultation.
Consult naturally
Talk with the patient as you normally would. It listens in the background.
Review and confirm
Check the draft, edit anything you need to, and confirm it.
What changed for the people using it
"I honestly wouldn't want to be without it now. Having AI Assist running in the background allows me to have a much more natural and thorough discussion with the patient."
Carolyn Clementson — Pharmacist — AI Assist user
Patients have been more than happy for me to use AI Assist during consultations. In fact, I think it improves the interaction because I'm able to maintain eye contact and really engage.
It allows me to focus on the patient and makes sure I don't forget anything. I can provide a better service for them.
Having Heidi integrated into Medadvisor is ideal. No switching between apps mid-consult.
If we didn't have any software, we'd probably be recording the conversations and then going back and looking at the notes.
Built for the reality of a pharmacy consult
Every consult means notes. AI Assist takes much of that off your plate, so the conversation stays with the patient, not the keyboard. Powered by Heidi Health's clinical AI, purpose-built for healthcare consultations, not generic transcription.
"I use an AI scribe so we get really clear, detailed notes for you so we can provide you best care today. Do you consent to that?"
Used with patient consent
Only used once the patient has been told and is comfortable with it.
It drafts, it doesn't decide
AI Assist generates a draft note. It doesn't diagnose, prescribe or make clinical decisions.
You review and confirm
Every note is checked and confirmed by the pharmacist before it's used.
Australian Privacy Act 1988
Your data is handled in accordance with the Australian Privacy Act 1988.
Heidi is the clinical AI behind AI Assist, supporting more than 2.5 million patient consultations a week worldwide. AI Assist brings that same clinical AI into the Medadvisor workflow you already use.
About Heidi →One thing to check before your first consult
A working microphone is the main hardware. Some pharmacies found their consult room computer wasn't quite ready — this checklist helps you avoid that.
- Confirm your consult room computer has a working microphone
- Use our recommended consent script to explain AI Assist to patients
- Know where to launch AI Assist from inside Medadvisor
New to AI Assist? Get trained in minutes.
Walk through consent, setup and your first consult with the AI Assist training guides.
Watch the AI Assist webinar
AI Assist uses Heidi's clinical AI technology, purpose-built for healthcare consultations. Your data is handled in accordance with the Australian Privacy Act 1988.
Frequently asked questions
An AI-powered assistant, built on Heidi Health's clinical AI, that helps generate clinical note summaries during patient consultations.
No. AI Assist produces a draft only that populates into your clinical notes summary. You remain responsible for reviewing and confirming the final documentation.
Yes. AI Assist is only used with the patient's consent, given before the consult begins. We provide a recommended consent script to make this quick and consistent.
MedsChecks, Diabetes MedsChecks, Certificate for Leave and Patient Consult Module today, with note recording available for any consult. More templates coming soon.
Not yet, you may still need to copy details across to some forms. We thrive on pharmacy feedback — it's one of the most requested improvements from pharmacists using it, and a direction we're actively exploring.
Yes, accessed from within the Medadvisor for Pharmacy software you already use. AI Assist is always visible on your navigation bar.
Medadvisor operates in accordance with the Australian Privacy Act 1988. Read our full Privacy Policy for details on how personal information is handled.
AI Assist is currently free until 8 December. Pricing will be finalised after that.
AI Assist is available now to Medadvisor for Pharmacy customers. AI Assist is always visible on your navigation bar. If you need help, please contact our Customer Support Team at support@medadvisor.com.au.
Yes, the AI Assist knowledge base has setup guides and walkthroughs for getting started.
