Customer Verification  

Customer Verification 

Learning Objectives

By completing this course, you will be able to: 

  • Understand how customers can easily sign up to the MedAdvisor app using Customer Verification
  • Identify where to approve customer verification sign ups in PlusOne

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Available Lessons

To complete the course, enter each module from the left hand menu.

After you have completed the course, you can access and print a certificate of completion. 

Important: When you have completed each course, click on the MedAdvisor logo
in the top left hand corner to return to the main course page.
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Frequently Asked Questions

In order to load a customer's medications on to their app, their identity needs to be verified first. Currently this can be done in person, at the pharmacy, by getting an activation code. However, the new feature 'Customer Verification' allows the customer to verify their account without the need to go to the pharmacy to be verified and activate their account.

No, pharmacy staff should still be actively signing up customers as they do today, none of that should change. Customer Verification is an additional option customers can take advantage of. Ultimately, we know pharmacy staff are still best at signing up the customer, and we still encourage you to use Instant Sign Up where possible 

If the Customer Verification is not accepted or denied in PlusOne it will expire in 5 days.