Electronic Prescriptions

Safeguard your electronic prescriptions with ease and convenience using MedAdvisor.

Step 1: The doctor will send the eScript token. Click on the link in the message containing the token.

Step 2: The MedAdvisor app will open and provide a preview of the token. Select Add to app.

Step 3: Confirmation that the eScript token has been added will appear.

Step 4: The medication and eScript token will now appear on the home screen.

Please note: Customers using Android will need to select from the below when adding to app.

Step 1: On the home screen, select Add eScript token.

Step 2: Select Scan QR code

Step 3: Point the camera at the QR code. The camera will detect the QR code and an image of the QR code will appear on the screen.

Step 4: A preview of the eScript token will appear in the app. Select Add to app.

Step 5: Confirmation that the eScript token has been added will appear.

Step 6: The medication and eScript token will now appear on the home screen

Step 1: On the home screen, select Add eScript token.

Step 2: Select Add token manually.

Step 3: Enter the eScript token, then select Add.

Please note: If the incorrect code is entered or the token is invalid, an error message saying eScript token is invalid will appear

Step 4: A preview of the eScript token will appear in the app. Select Add to app.

Step 5: Confirmation that the eScript token has been added will appear.

Step 6: The medication and eScript token will now appear on the app home screen.

Are electronic prescriptions secure and private?

Yes, electronic prescriptions are designed to be secure and private. They employ encryption and other security measures to protect the confidentiality and integrity of your medical information. Platforms like MedAdvisor ensure that your electronic prescriptions are stored securely, accessible only to authorized healthcare professionals and pharmacies involved in your care. Your privacy and the security of your electronic prescriptions are of utmost importance.

Can electronic prescriptions be used for all medications in Australia?

According to the Australian Department of Health, electronic prescriptions can be used for the majority of medications in Australia. While there may be exceptions for certain regulated or controlled medications, the widespread adoption of electronic prescribing allows for the convenience and efficiency of digital prescriptions across a broad range of medications. For specific inquiries about the eligibility of electronic prescriptions for your medications, it is advisable to consult with your healthcare professional or pharmacist. You can find more information on electronic prescribing from the Australian Department of Health's website.

What technology do I need for electronic prescriptions?

To access electronic prescriptions, you will need the following technology:

1. Smartphone or Tablet: You will need a smartphone or tablet device running on iOS (Apple) or Android operating systems.

2. MedAdvisor App: Install the MedAdvisor app on your smartphone or tablet. The app is available for free download from the App Store (for iOS) or Google Play Store (for Android).

3. Internet Connection: Ensure you have a stable internet connection, either through Wi-Fi or mobile data, to access and interact with the MedAdvisor app.

4. Camera Access: Grant the MedAdvisor app permission to access your device's camera. This is required to scan eScript tokens or QR codes provided by your healthcare professional.

With these essential components, you can easily embrace electronic prescriptions and take advantage of the benefits offered by digital prescription management. Remember to check the specific requirements and recommendations from your healthcare provider or the MedAdvisor support documentation for any additional details.

I accidently deleted an eScript SMS or email – what should I do?

If you have accidentally deleted an eScript SMS or email, don't worry. Here's what you can do:

Contact Your Healthcare Provider: Reach out to your healthcare provider who issued the eScript. Inform them about the accidental deletion and request a reissue or alternative method to obtain the eScript.

Check with Your Pharmacy: Contact your preferred pharmacy and explain the situation. They may be able to retrieve the eScript information from their system or assist you in obtaining a copy.

MedAdvisor Support: If you are using the MedAdvisor app, you can contact their support team for guidance and assistance. They may be able to provide further instructions or offer solutions to retrieve the deleted eScript.

Remember, it's important to act promptly to ensure you have the necessary prescription information for your medication. Stay in touch with your healthcare provider and pharmacy to resolve the issue efficiently and ensure uninterrupted access to your prescribed medications.

Electronic Prescriptions

Trusted and loved by over 95% of Australian pharmacies

What are electronic prescriptions?

Benefits of using our electronic prescriptions

Convenient prescription management

Accurate medication dispensing

Simplified prescription refills

Enhanced medication safety

Minimize the risk of errors with electronic prescriptions – choose the safer route for managing your medications and prioritize your well-being.

How do eScripts work?

1. How to add the eScript token to the MedAdvisor app:

2. How to add your eScript by scanning the QR code

3. How to add the eScript token manually

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Electronic Prescription FAQs

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