MedAdvisor International Pty Ltd (MedAdvisor, we, us, our) is committed to handling your personal information in a uniform, equitable and ethical manner. The protection of your personal information is something MedAdvisor takes very seriously. Personal information is information about you that identifies you or from which you are reasonably identifiable. MedAdvisor is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
MedAdvisor handles the personal information of consumers who use the MedAdvisor Service and also handles the personal information of consumers who access the Service via the MedAdvisor Carer Mode.
'You' refers mainly to you as the person who is using our technology platform, which we call the MedAdvisor Service or the Service, to manage your own medications (or, if you are a caregiver using MedAdvisor Carer Mode, to manage the medications for the person under your care).
Please read this User Data Policy carefully as it explains how MedAdvisor collects, holds, uses and discloses your information when you use the MedAdvisor Service, including how your information is used by pharmacies who use the MedAdvisor Service to manage their pharmacy services and patient information (MedAdvisor Network Pharmacies). A list of MedAdvisor Network Pharmacies can be found here: https://www.mymedadvisor.com/find-a-pharmacy. You can also look for the “MedAdvisor Network Pharmacy” sticker, or other MedAdvisor promotional material in pharmacy.
MedAdvisor will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, when authorised we may collect personal information from third parties such as MedAdvisor Network Pharmacies, your caregiver, and/or with your consent, from other health related apps/websites.
We may collect the personal information in a number of ways including through some of the following means:
We may also collect personal information automatically through some of the following means:
In order to use the MedAdvisor Service, you can register in person at a MedAdvisor Network Pharmacy or directly through our Apps. The types of personal information we collect depends on the registration method you use and the level of account creation. If the requested personal information is not provided, you will not be able to register an account or your account may have limited functionality.
The types of personal information we may collect are listed below. Your pharmacy may already have the information on file and may provide it to us when creating an account on your behalf:
As a general rule, MedAdvisor only processes personal information for purposes that would be considered relevant and reasonable in the circumstances. MedAdvisor will only collect information that is necessary for the purposes as described in this policy, or other purposes specifically communicated to you. MedAdvisor uses fair and lawful methods to collect personal information.
MedAdvisor collects, holds, uses and discloses personal information to:
We may disclose your personal information to our employees, professional advisors or contractors to help us run our business and in connection with the purposes specified in the 'Our purposes for handling your personal information' section of this policy.
We may, on a confidential basis, also disclose your personal information to your nominated MedAdvisor Network Pharmacy (this includes providing any dispense data from our other MedAdvisor Network Pharmacies that you use to your nominated MedAdvisor Network Pharmacy) so that they can provide pharmacy, health and related services to you, including dispensing prescriptions.
If you have downloaded a pharmacy group branded version of the MedAdvisor application (Pharmacy Branded MedAdvisor App), or select a nominated pharmacy within our App that is part of a pharmacy group that has a Pharmacy Branded MedAdvisor App, we may disclose the personal information we hold about you (but not any sensitive information about you) to the entity that operates the pharmacy group.
If you use electronic prescriptions and/or the Tap-To-Refill service, your nominated MedAdvisor Network Pharmacy will be sent information to enable them to fill your prescription before you arrive at the pharmacy. If you want to disclose information on the MedAdvisor Service to your doctor or pharmacist or anyone else, you are free to do so. Please note, however, you are responsible for any breach of privacy that may arise from sharing your MedAdvisor account with others.
We may provide you with information such as tips, advice and warnings about your prescribed medications. We may also provide you with invitations to participate in medical research relevant to the medications you are taking. We will not disclose your personal information to third parties for marketing purposes.
You may opt out at any time if you no longer wish to receive commercial messages generally or about any specific prescribed medication. You can make this request by contacting our Privacy Officer. You will be offered an option to “opt-out” of any such messaging along with each message, and generally for each medication.
As part of the MedAdvisor Service, your nominated MedAdvisor Network Pharmacy may also send you information about products and services that may be of interest to you. Your nominated MedAdvisor Network Pharmacy may elect to disclose your personal information (such as your contact details) to us to the extent required to allow the pharmacist to submit claim forms to relevant government bodies via the MedAdvisor Service for any such products and services they provide to you (for example, so that the pharmacist can receive payment for dispensing Pharmaceutical Benefits Scheme medicines to you). You can opt out at any time from receiving information sent by your nominated MedAdvisor Network Pharmacy.
Where your nominated MedAdvisor Network Pharmacy is part of a pharmacy group, a reference in this 'Value-added messages' section to 'nominated MedAdvisor Network Pharmacy' should be read as including a reference to the head entity of the pharmacy group that the nominated MedAdvisor Network Pharmacy is part of.
We may also use or disclose your personal information:
In certain situations MedAdvisor may be required or authorised by law to collect, use or disclose personal information for particular purposes. These may include situations where we are required or authorised to provide personal information to:
In these situations we will comply with the requirements of the Privacy Act 1988 (Cth) and the applicable laws when collecting, using or disclosing such information.
We sometimes receive requests from research institutions, private companies and other third parties who wish to access data that we have collected through the MedAdvisor Service for research purposes. This may include data about MedAdvisor account holders and customers and patients of MedAdvisor Network Pharmacies.
We consider such requests on a case-by-case basis, and we only provide data to such research projects where permissible under applicable laws (or where consent has been provided) and where we are satisfied that there are appropriate safeguards in place to protect the security, confidentiality and privacy of the relevant data. These may include de-identifying and aggregating the data so that individual patients are not reasonably identifiable from the data.
We may use your personal information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business (including to optimise and improve MedAdvisor’s services and solutions, and for other internal MedAdvisor uses).
We also use de-identified data to provide analytics reports and statistical information to MedAdvisor Network Pharmacies and our commercial partners (which include pharmaceutical companies that sponsor our programs). Any such reports and statistics are de-identified to ensure that patient personal information is not disclosed.
Where you use the MedAdvisor Service (or any Pharmacy Branded MedAdvisor App) in relation to pharmacies that are part of a pharmacy group, we may disclose your information (including prescription and dispense data) in de-identified form to the entity that operates that pharmacy group.
We may also use de-identified data for research purposes, as described previously.
We may also provide de-identified information drawn from the MedAdvisor Service in aggregated form, to third parties. This information may include (but is not limited to):
You may contact our Privacy Officer (see the section “Resolving personal information concerns” below for contact details) to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
MedAdvisor is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If MedAdvisor refuses a correction request, we will provide you with a written notice stating our reasons for refusing.
If you apply remotely to register for the MedAdvisor Service, we will promptly delete or permanently de-identify the personal information you provide to us in that process within 30 days.
If you are a MedAdvisor account holder and you wish to delete your account, you may do so through the Apps. If you have any difficulties, please contact us at email@example.com.
If your account includes a MedAdvisor Carer Mode account, the details of the person(s) you are caring for will also be deleted.
Please note that the account deletion process may take up to 5 business days, and MedAdvisor may retain certain information as required or permitted by law.
MedAdvisor maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any misuse, interference or loss, or unauthorized access, disclosure, or modification of personal information. This also applies to disposal of personal information.
MedAdvisor further protects personal information by restricting access to personal information to those who need access to do their job (for example, to respond to your queries or provide you or your pharmacist/pharmacy with support services in relation to the MedAdvisor Service).
We do not disclose, store or transmit any of your personal information outside Australia.
If you have any questions, concerns or complaints about this policy, or how we handle your personal information, please email our Privacy Officer at: firstname.lastname@example.org
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: email@example.com
We reserve the right to update this User Data Policy from time to time. We will use our best endeavours to notify users of the MedAdvisor Service when we make material changes to this User Data Policy. This may include displaying a notification on our software through which we provide the MedAdvisor Service or via email notification.