Written by Dr David Chatterton
Dr David Chatterton, CTO at MedAdvisor would like to share some of our best practices for managing patient information and preventing security breaches within a pharmacy.
A good starting point is to have a mindset that you are the custodian or guardian of your customer's data. The EU General Data Protection Regulation (GDPR) is considered best practice with eight consumer rights, including:
The Verizon 2017 Data Breach Investigations Report states that 68% of the data breaches in the past 12 months in healthcare we as a result of internal staff. Training your staff to be security aware so that they understand their responsibilities and can detect fake emails, attachments and websites, is often a very cost-effective investment in preventing a security breach. The Stay Smart Online Small Business Guide has some great tips to help you get started.
Security does not have to impact your workflow and the less impact they have, the more likely staff will observe those processes. Restricting physical access behind the counter will limit access to pharmacy systems, physical prescriptions and other sources of information. Ensuring prescriptions are securely stores and not left lying around and locking a computer when it is left unattended are also common-sense precautions.
With technology, there are some relatively quick ways to help protect your pharmacy:
All of the above recommendations address examples of actual security issues that have occurred at pharmacies within Australia.
MedAdvisor understands the importance and needs of our customer, and we would like to offer our expertise in this area should your organisation seek further clarification. We have set up an exclusive email - privacy@medadvisor.com.au and one of our experts will be on hand to answer your enquiries.
Read our previous post: Prevention is Better Than Cure When it Comes to Data and Breaches
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Level 2, 971 Burke Road
Camberwell VIC 3124
Australia
Email us: support@medadvisor.com.au
MedAdvisor is an affiliate member of the World Pharmacy Council.
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